Family Health Services RapidCare at Madera Community Hospital

Family Health Services RapidCare at Madera Community Hospital

Madera, CA: Continually focused on service and quality, Madera Community Hospital announces RapidCare, a fast affordable alternative for non-emergent “walk-in” medical care. RapicCare, a hospital based clinic on the Madera Community Hospital Campus, south of the Emergency Department, provides symptom related patient care Monday through Friday from 3:00 p.m. – 11:00 p.m.

Last year, more than 38,000 patients received care in Madera Community Hospital’s Emergency Department. An evaluation of patient visits, symptom acuity and wait time during peak hours led Hospital Leadership to provide the community with an alternative to the Emergency Department (ED). “Although our ED has one of the lowest wait times in the region, the Board of Trustees support initiatives to expand healthcare access and improve service to the community,” Stell Manfredi, Chair, Madera Community Hospital Board of Trustees. “We believe RapidCare will meet our community’s need for after-hours non-emergent care,” Manfredi added.

By-law, patients seeking care in the Emergency Department are prioritized by symptom acuity; those with emergent symptoms are treated first regardless of their arrival time. The Emergency Department patient triage protocols impact the wait time for those patients suffering from and seeking medical attention for non-emergent symptoms. “RapidCare essentially ‘fast-tracks’ a patient’s time to treatment by expanding clinic hours and eliminating the need for an appointment,” said Karen Paolinelli, FNP, Vice President, Chief Operating Officer. “Patients seeking wellness or injury care at Family Health Services RapidCare receive the benefits of on-site laboratory and x-ray services, in a licensed facility” Paolinelli added.

Emergency services are complicated and highly regulated. The regulations, including extensive standards of care, result in optimal patient outcomes for medical emergencies; stroke, heart attack or trauma patients. Emergency Department standards create an unnecessary time impediment and financial burden for patients with less severe symptoms.

“RapidCare is an excellent alternative for any patient with a primary care provider needing immediate care after medical offices are closed for the day,” said Paolinelli. The RapidCare Team of providers welcome all age groups; pediatrics to geriatrics. All patients are provided care without an appointment and can call, 559.675.5555, ask for RapidCare, to receive the estimated wait time before seeing a provider.

Madera Community Hospital was fortunate to have recruited a skilled team of medical providers and support staff experienced in high volume clinics to ensure diagnostic quality and patient satisfaction. All direct patient care provided by Roland Ouellette, FNP in collaboration with Emergency Medicine Specialist, Richard Thistle Jr., MD.

About Madera Community Hospital:

Our 106 bed General Acute Care hospital was founded in 1971 by a group of citizens committed to providing quality emergency and hospital services to Madera County residents. Today Madera Community Hospital is the County’s premier health system providing integrated care through access to primary medical service with Rural Health Clinics in Chowchilla and Madera and 22 medical specialties. In 2016 the hospital celebrated the delivery of more than 1000 babies and provided over 2600 emergency and elective surgeries. Madera Community Hospital continues to receive numerous awards for orthopedic surgery and is nationally recognized for excellent patient satisfaction and low hospital acquired infection rates. For more information about Madera Community Hospital visit

For Immediate Release
March 1, 2017
Contact: Sherrie Bakke, Director of Business Development
O: 559.675.5502
M: 559.901.0113