Visitor Guidelines

Updated: August 8, 2021

The California Department of Public Health, CDPH, updated hospital visitation guidance based on the third surge of COVID-19. The complete guidance is found here.

CDPH limits hospital visitation
to and from the patient’s room only.

Visitors may not have access to the gift shop or the café.
Please be mindful of the importance of visitors/support people
in the recovery of our patients.

• All visitors must continue to be screened for symptoms of COVID-19 before entry.
• All visitors will be screened for COVID-19 vaccination status.
• Each screened visitor will be issued a guest pass.
• All visitors must continuously wear a hospital provided ear loop face mask.
• A single visitor does not need to be designated.
• Visitor’s movement in the facility is limited. Visitors must go directly to and from the patient’s room or use a common area restroom.
• Visitation Hours are 8:00am – 8:00pm
• Visitation maybe extended with nursing leadership consultation.
• Patients with COVID-19 continue to be restricted from in person visitation.

Electronic Greeting Cards are available through our e-card service.

Pre-COVID-19 Visiting Hours & Waiting Areas

Madera Community Hospital strives to ensure all visitors enjoy full and equal visitation privileges consistent with patient preferences and hospital policies. Madera Community Hospital does not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

If at any time you have questions or concerns please contact us (559) 675-2573. In the evening or on the weekend call (559) 675-5555 and ask to speak with the House Supervisor.

Please adhere to the following while visiting Madera Community Hospital:

Visiting Hours

General Visiting hours are 8:00 a.m. - 8:00 p.m. To promote a healing environment we restrict visitation of children under 13 years of age. Exceptions may be made based on the patient's health condition. The Children's Visitor Center is open to children while their parent is visiting a patient. All hospital doors, excluding the Emergency Department Entrance, are locked after 8:00 p.m.

Family Spokesperson

When a patient is from a large family, it is recommended the family appoint a spokesperson to be the nursing staff contact. The spokesperson can then share information provided by the care team, with the family.

Mobile Devices

Madera Community Hospital provides free guest WiFi access. Mobile devices are allowed in the hospital but certain models may interfere with medical equipment and users will be asked to turn off the device. No video or photography is allowed on Madera Community Hospital premises.

Visiting Guidelines

• No children under the age of 13.
• Bedside visiting is restricted to no more than two visitors at a time.
• Smoking is not permitted anywhere on Madera Community Hospital campus, inside or outside. This is enforced for the safety of our property and the health of our employees and guests.
• A "No Visitors" sign may be posted at any time to ensure the patient's comfort.

Emergency Department

Visitation with a patient in the Emergency Department is dependent on the patient’s condition and the Emergency Department environment.

Intensive Care Unit (ICU)

ICU patient visitation is limited and restricted based on medical condition. If the ICU waiting room is occupied, visitors are asked to wait in the main lobby. All ICU visitors will be asked to wait in the main lobby after 8:00 p.m.

Maternity Visiting Hours

Maternity Visiting Hours are between the hours of 2:00 p.m. to 4:00 p.m. and from 6:00 p.m. to 8:00 p.m. Siblings are allowed to visit during the hours of 6:00 p.m. to 8:00 p.m. Fathers or the primary support person(s) may visit at any time. Only Labor and Delivery coaches are permitted in the birthing room and are required to wear a “coach” ID bracelet which will be provided by the Labor and Delivery staff.

Waiting Areas

Waiting areas are located throughout the hospital. Children cannot be left unattended in any area of the hospital.

• Main Floor Lobby (Area #1 on 1st floor map)
• Surgical Services Lobby (Area #4 on 1st floor map)
• Emergency Department (Located on the first floor area #5 on 1st floor map)
• Critical Care ICU (Located on the second floor yellow area on 2nd floor map)
• Family Health Services (Light Blue building on campus map)
• Cafeteria (Area #6 on 1st floor map)
• Outpatient Center (Magenta building on campus map)
• Children's Visitor Center (Light pink on campus map)